Laundry Delivery Service FAQ
Our flat-rate laundry delivery service pricing makes laundry day easy. We’ve eliminated the hassle and sticker shock of per pound pricing. Our price list is here:
https://washfoldpickupdeliver.com/delivery-pricing-rates/
Stuff your bags full; it doesn’t change the price!
We get it; this whole delivery laundry service concept is new. We’re here to help bridge the gap between your traditional laundry practices and our new, digital take on it. We’ve put together a complete guide to your first order here.
With your first order, you will be provided two specific wash and fold bags and one specific dry cleaning bag to easily separate your dry cleaning clothes from your wash and fold clothes.
Additionally, you can request one of our new Delicates Bags for your delicate laundry. Please note that any items that you wish to be returned on hangers should be included in the dry cleaning bag.
These garments will be priced individually. Learn more about our laundry bags here.
Do you offer next-day service? Yes! We offer next-day delivery for wash & fold laundry orders for an additional $10. In your app, you first have the option to select which laundry services you need.
The options here are:
1) wash & fold laundry service and
2) dry cleaning service, or
3) both.
If you only need a wash & fold laundry service, you’re eligible for next-day laundry delivery.
Not into that? Two-day service is still available at the same price and with the same scheduling availability.
It’s not always clear how to best use it in unison with the rest of your life: budgets, schedules, work, school, family, etc. There is no one size fits all solution. We asked our customers how they use Wash Fold Pickup Deliver to better show you the flexibility that a residential laundry service can provide. Here is what we found.
What you should look for in a laundry delivery service? It’s important to know who is doing your laundry! While you might not care who is delivering your pizza, you should care who is doing your laundry.
With the rise of middle-man apps that pair you with the closest or cheapest service provider, you have no idea who is picking up, cleaning, and delivering your clothes. And, this likely changes order-to-order – sometimes even being sent to individuals to wash at their home instead of a professional company operating in a professional laundry facility.
At Wash Fold Pickup Deliver, we’re real people doing real laundry – really well. We’re a delivery laundry service you can trust because we really care about your laundry.
Delivery Q&A
We do not. All ordering is processed online for pick-up and delivery service. Got questions? Feel free to contact us here.
The easiest way to know if your address is serviced is to sign up for an account here. Once you enter your address you will be notified if your address is serviced.
If your address is not currently serviced, you will be notified when service reaches your area.
With a 5-hour delivery window, we keep you notified by automated text messages when your driver has a more accurate ETA. However, most customers opt to leave their clothes out for pickup.
If you have any notes on where to collect your clothes (ex. back porch, by the garage door, at the concierge desk, etc) feel free to include those in your address notes.
There are a few reasons that a laundry delivery might be delayed. While we always work to get everything delivered on schedule, there are some instances where we need more time to clean properly. These vary in cause from errors on your end to errors on our end.
Here is what these special situations are, how to fix them moving forward, and when you will get your clothes back.
If you only need a wash & fold laundry service, you’re eligible for next-day laundry delivery.
Not into that? Two-day service is still available at the same price and with the same scheduling availability.
The options here are:
1) wash & fold laundry service and
2) dry cleaning service, or
3) both.
If you only need a wash & fold laundry service, you’re eligible for next-day laundry delivery.
Not into that? Two-day service is still available at the same price and with the same scheduling availability.
Missed pickups happen! We understand. However, our drivers operate on very full routes. These routes operate like a UPS or FedEx route – not a pizza delivery or an Uber ride.
The driver will notify you when they are on the way through our automated messaging system. If no clothes are left out, they will personally:
1) call you
2) text you
3) then call you again from the same phone number.
If at that point we can’t reach you in 3-5 minutes, our drivers are instructed to move on with their route.
You will need to create a new order in the app or by contacting customer support.
Treatment Q&A
We use different bags to differentiate service, treatment, and pricing. This means it is up to you to control the treatment and pricing of your order.
Wash & Fold Bags: Our wash and fold bags come in two sizes. Items in the wash & fold bags get treated like regular laundry – washed, dried, and folded.
These bags hold your everyday laundry including clothing, towels, sheets, and other items that you would run through a personal washer and dryer.
As part of our wash & fold service, we hang and steam all collared shirts, dresses, and blouses.
Dry Cleaning & Launder Press Bag: This garment bag for our dry cleaning and launder press service doubles as a garment carrier. Garments included in the dry cleaning bag are either laundered or dry cleaned then pressed or steamed depending on the manufacturer’s recommendations. Dry Cleaning services are priced per item.
With a good laundry service, it’s all about what you don’t see! We don’t like wrinkles. We think folding laundry is an art, not a science. And, we believe you should know who is doing your laundry – not just ordering from any app you find online.
Here is more information on our treatment processes.
If your address is not currently serviced, you will be notified when service reaches your area.
Yes! If you need a new laundry bag, one will be provided with your next order for $5. Feel free to specify in your order notes or ask your driver at pickup.
If you have any notes on where to collect your clothes (ex. back porch, by the garage door, at the concierge desk, etc) feel free to include those in your address notes.
product.
Any clothes not transferred to the proper The Folde branded bags will be estimated for pricing into our flat-rate bag pricing structure. As such, any wash & fold that is included in our dry cleaning/launder press bags will be charged as a Standard Bag and an X-Large Bag.
As part of our thorough and complete cleaning processes, we check all pockets before any treatment begins. However, pens, lipstick, and gum can be sneaky. They do their best to ruin your day and ours.
While we always go above and beyond to prevent damage. And, in the case that garments are damaged from customer oversight of items left in the pockets, we will do our best to fix the damage at no extra charge. However, we are not responsible for any remaining damage due to customer oversight.
So, help us out! Please check your pockets!
The driver will notify you when they are on the way through our automated messaging system. If no clothes are left out, they will personally:
1) call you
2) text you
3) then call you again from the same phone number.
If at that point we can’t reach you in 3-5 minutes, our drivers are instructed to move on with their route.
You will need to create a new order in the app or by contacting customer support.
Billing Q&A
Our flat-rate laundry delivery service pricing makes laundry day easy. We’ve eliminated the hassle and sticker shock of per pound pricing. Our price list is here:
https://washfoldpickupdeliver.com/delivery-pricing-rates/
Stuff your bags full; it doesn’t change the price!
To update online: Log in to the app from your mobile device or log in to www.thefolde.com/order from your computer. Navigate to your “profile tab” using the menu in the top left corner. Add new payment info into the “payment” row.
To update by phone: Feel free to call xxx-xxx-xxxx to speak to one of our team members and get this updated by phone.
To update by chat: From the website, you can chat with one of us in the chatbox that pops up in the bottom right corner of your phone or computer screen.
Here is more information on our treatment processes.
If your address is not currently serviced, you will be notified when service reaches your area.
We handle refunds on a case-by-case basis. However, all pricing options are stated clearly online and in the app.
Wash Fold Pickup Delivery is not liable for issuing refunds or credits on the sole basis of not understanding the pricing structure.
We’ve worked to make it as transparent and simple as possible. For questions on pricing or billing, please contact support.
If you have any notes on where to collect your clothes (ex. back porch, by the garage door, at the concierge desk, etc) feel free to include those in your address notes.
Do you offer next-day service? Yes! We offer next-day delivery for wash & fold laundry orders for an additional $10. In your app, you first have the option to select which laundry services you need.
The options here are:
1) wash & fold laundry service and
2) dry cleaning service, or
3) both.
If you only need a wash & fold laundry service, you’re eligible for next-day laundry delivery.
Not into that? Two-day service is still available at the same price and with the same scheduling availability.
All missed pickups are charged a $15 missed pickup fee. This includes orders that are skipped up to two hours before the route starts.
If we reserve your spot on the route, that means someone else was left off the route so we could care for your laundry.
The $15 fee helps us cover some of the lost cost of a missed pickup. And it helps you remember to set your clothes out next time!
Yes – we offer commercial pricing and free delivery to all business and commercial partners. For more on our discounted commercial laundry pricing, choose which service you’re interested in here.